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JCPenney is Committed to Your Safety

We can’t wait to see you!

We’ve made it easy to shop the way you want

* Associates and customers are required to wear masks in stores when mandated by state or local ordinances.


All the ways we’re keeping you safe

  • Contact-free curbside pickup
  • Diligent nightly cleaning of our stores and throughout the day, paying attention to high-touch areas
  • Social distancing procedures in place, with reminders throughout the store
  • Hand sanitizer available for associate and customer use
  • Socially distanced line queues inside and outside of our stores
  • Masks provided to each associate
  • Plexiglass shields at open registers
  • Contactless checkout
  • Ongoing associate training on safety practices
  • Monitoring the health department and CDC guidelines to inform our practices
  • Maintaining store capacity limits

Frequently asked questions

FAQ updated on May 19, 2021
Customer Experience
Will JCPenney continue to require customers and associates to wear masks in stores?

Following Centers for Disease Control and Prevention (CDC) latest guidelines, JCPenney will no longer require fully vaccinated customers and associates to wear masks in our stores, except in our service departments or where it’s mandated by state or local ordinances, effective Thursday, May 20. JCPenney Salon, JCPenney Optical, and JCPenney Portraits Studio will still require a mask for both the customer and associate regardless of vaccination.

What is JCPenney doing to keep its customers and associates safe?

The health and well-being of our customers and associates has always been JCPenney’s top priority. We are monitoring local health department and CDC guidelines to inform our practices, and taking precautions to provide a safe environment in which to shop and work, including the following:

  • Contact-free curbside pickup
  • Diligent cleaning of our stores throughout the day, paying attention to high-touch areas
  • Social distancing procedures, with reminders throughout the store
  • Hand sanitizer available for customers and associates use
  • Masks provided to each associate where required by local ordinances or within our service departments
  • Socially distanced line queues inside and outside of our stores
  • Customers and associates are required to wear masks in our JCPenney Salon, JCPenney Optical, and JCPenney Portraits Studio
  • Plexiglass shields at open registers
  • Contactless checkout
  • Ongoing associate training on safety practices
  • Monitoring the health department and CDC guidelines to inform our practices
  • Maintaining store capacity limits where mandated
What are JCPenney’s store hours?

Store hours vary by location. To find out your local store’s hours, please use our “find a store” feature on jcp.com

Does JCPenney have special hours for elderly or at-risk customers?

Based on state mandates, some JCPenney stores offer designated shopping hours on Wednesdays and Fridays during the first open hour. At-risk customers include senior citizens, expectant mothers, and those with underlying health concerns.

Are the salons inside JCPenney open?

We’ve reopened our salons in most stores. To find out if a salon near you has opened, please use our “find a store” feature on jcp.com. Enter your zip code, city, or state. Once your store list appears, click on “store services” to find out if the salon is open.

Are the store fitting rooms open?

Fitting rooms are open in all stores except Puerto Rico. Our focus remains on safety, and the fitting room experience includes additional precautions, such as: social distancing (alternating rooms will be open in some stores based on state mandates), enhanced cleaning, increased signage and staffing, and an overnight hold on merchandise that has been tried on in some states based on mandates. Please contact your local store or see a store associate for the status of fitting rooms at your favorite JCPenney store.

Does JCPenney offer Curbside Pickup?

Yes! JCPenney Style on the Go curbside pickup is completely Contact-free and a convenient service for customers available at all go-forward stores. Here’s how it works:

  • Shop. Before proceeding to checkout on jcp.com, select free “Same Day Pick Up” or “Ship to Store.” We’ll notify you via email when your order is ready.
  • Park. You’ll easily find dedicated parking spaces with Style on the Go Curbside Pickup signs in the JCPenney parking lot. We provide store-specific instructions and links for turn-by-turn directions to our Style on the Go Curbside Pickup parking spots in your “Ready for Pickup” email and our JCPenney app.
  • Check in. When you arrive, let us know you’re here by clicking on the “Go Curbside” link in your “Ready for Pickup” email or using our highly rated JCPenney app. On the app, just go to the “Order Details” and select “Go Curbside,” then find directions and the option to select “I’m at the store,” which prompts you to check in. At that point, you’ll receive status updates as an associate processes your order inside the store.
  • And go. One of our associates, wearing a face mask when required by state and local ordinances, will grab your order and place it in your car, adhering to social distancing recommendations.
How is JCPenney helping customers minimize contact when checking out inside the store?

We’ve installed plexiglass shields at each register and placed social distancing markers on our floors. In addition, customers can use the JCP app to make a mobile wallet payment and request an email receipt for Contactless checkout.

Has JCPenney changed its return policy?

JCPenney offers a flexible return policy without time limits on most merchandise and salon products if you have your receipt. You can also send returns for online purchases via mail following the instructions listed on our website. Unfortunately, we are not able to provide prepaid labels for customers who choose to send returns via mail.

To ensure your safety, returned merchandise will be held in a designated area overnight in some states based on mandates, before being put on the sales floor.