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JCPenney is Committed to Your Safety

We can’t wait to see you!

We’ve made it easy to shop the way you want

*Masks are optional for fully vaccinated associates in store locations where the state or local jurisdiction does not have a mask mandate. Customers and associates are free to continue to wear masks if they choose to do so, and associates who are immunocompromised or at high risk for illness are encouraged to continue to wear a mask. Masks will continue to be required for associates and customers in stores where a state or local mask mandate is in place.

All the ways we’re keeping you safe

  • Contact-free curbside pickup
  • Regular nightly cleaning of our stores
  • Hand sanitizer available for associate and customer use
  • Socially distanced line queues inside our stores for customers who would like to maintain social distance
  • Masks provided to each associate (where required or requested)
  • Plexiglass shields at open registers
  • Contactless checkout
  • Ongoing associate training on safety practices where mandated
  • Monitoring the health department and CDC guidelines to inform our practices
  • Maintaining store capacity limits where required

Frequently asked questions

FAQ updated on March 31, 2022
Customer Experience