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JCPenney is Committed to Your Safety

We can’t wait to see you!

We’ve made it easy to shop the way you want

*For stores located in areas the CDC has identified as “high risk,” associates are required to wear a face mask and JCPenney recommends customers wear a face mask, regardless of vaccination status. Associates and customers are required to wear a face mask, where required by local or state mandates.


All the ways we’re keeping you safe

  • Contact-free curbside pickup
  • Regular nightly cleaning of our stores
  • Hand sanitizer available for associate and customer use
  • Socially distanced line queues inside our stores for customers who would like to maintain social distance
  • Masks provided to each associate (where required or requested)
  • Plexiglass shields at open registers
  • Contactless checkout
  • Ongoing associate training on safety practices where mandated
  • Monitoring the health department and CDC guidelines to inform our practices
  • Maintaining store capacity limits

Frequently asked questions

FAQ updated on August 6, 2021
Customer Experience
+ Will JCPenney continue to require customers and associates to wear masks in stores?

Following Centers for Disease Control and Prevention (CDC) latest guidelines, JCPenney will require associates to wear a face mask and recommend customers wear a face mask, regardless of vaccination status, in store locations that the CDC has identified as “high risk.” Associates and customers are required to wear a face mask, where required by local or state mandates. Masks are required in Salon, Optical, and Portrait, for all service providers and recommended for customers, regardless of vaccination status. Children from two to 12 years old must continue to wear a mask to receive a salon service until a vaccine is available for this age group. Contact your local store for questions about specific mask policies by using our “find a store” feature on jcp.com.

+ What is JCPenney doing to keep its customers and associates safe?

The health and well-being of our customers and associates has always been JCPenney’s top priority. We are monitoring local health department and CDC guidelines to inform our practices, and taking precautions to provide a safe environment in which to shop and work, including the following:

  • Contact-free curbside pickup
  • Regular nightly cleaning of our stores
  • Hand sanitizer available for associate and customer use
  • Socially distanced line queues inside our stores for customers who would like to maintain social distance
  • Masks provided to each associate (where required or requested)
  • Plexiglass shields at open registers
  • Contactless checkout
  • Ongoing associate training on safety practices where mandated
  • Monitoring the health department and CDC guidelines to inform our practices
  • Monitoring store capacity limits
+ What are JCPenney’s store hours?

Store hours vary by location. To find out your local store’s hours, please use our “find a store” feature on jcp.com

+ Are JCPenney Salons open?

Yes, all salons are open but hours vary by location. To find the hours of a salon near you and to book an appointment, please use our “find a store” feature on jcp.com. Enter your zip code, city, or state. Once your store list appears, click on “store services” to find salon hours and to book an appointment.

+ Are the store fitting rooms open?

Fitting rooms are open in all stores. See an associate for fitting room locations at your favorite store.

+ Does JCPenney offer Curbside Pickup?

Yes! JCPenney Style on the Go curbside pickup is completely Contact-free and a convenient service for customers available at all go-forward stores. Here’s how it works:

  • Before proceeding to checkout on jcp.com, select free “Same Day Pick Up” or “Ship to Store.” We’ll notify you via email when your order is ready.
  • You’ll easily find dedicated parking spaces with Style on the Go Curbside Pickup signs in the JCPenney parking lot. We provide store-specific instructions and links for turn-by-turn directions to our Style on the Go Curbside Pickup parking spots in your “Ready for Pickup” email and our JCPenney app.
  • Check in.When you arrive, let us know you’re here by clicking on the “Go Curbside” link in your “Ready for Pickup” email or using our highly rated JCPenney app. On the app, just go to the “Order Details” and select “Go Curbside,” then find directions and the option to select “I’m at the store,” which prompts you to check in. At that point, you’ll receive status updates as an associate processes your order inside the store.
  • And go.One of our associates, wearing a face mask when required by state and local ordinances, will grab your order and place it in your car.
+ How is JCPenney helping customers minimize contact when checking out inside the store?

We’ve installed plexiglass shields at each register and placed social distancing markers on our floors. In addition, customers can use the JCP app to make a mobile wallet payment and request an email receipt for Contactless checkout.

+ Has JCPenney changed its return policy?

JCPenney offers a flexible return policy without time limits on most merchandise and salon products if you have your receipt. You can also send returns for online purchases via mail following the instructions listed on our website. Unfortunately, we are not able to provide prepaid labels for customers who choose to send returns via mail.

To ensure your safety, returned merchandise will be held in a designated area overnight in some states based on mandates, before being put on the sales floor.